Laura Bristow is a senior executive experienced in operations and general management, adept at leveraging data analysis to forward an organizational mission through gains in revenue and receivables, new program development, culture change, and continuous quality improvement. Her operational insights and focus on process have empowered management teams to execute their strategic and tactical plans as a unified, cross-functional system. She is skilled at creating a culture of quality and accountability at all levels of the organization and has transformed low-performing academic and sales teams into steady achievers. She is a published thought-leader on topics including corporate social responsibility, marketing for non-marketers, and service excellence in the proprietary education sector. A champion of innovation to improve student outcomes in higher education — highly transferable skills that can be adapted for customer, client, or employee retention — she has been nationally recognized for successful student retention programs. Her track record also includes crafting and implementing an operational vision that is balanced on profitability, sustainability, and stakeholder values. Her leadership skills have been developed, tested, and proven in an ever-changing macro and corporate environment where resources are few and challenges to her management of a multi-million dollar P&L are many. She earned her undergraduate degree at Oberlin College and her MBA at Northeastern University.